A new chapter opens for African hospitality.
Twelve concrete offers, certifying courses and packages matched to your level of digital maturity. Every solution has been deployed and proven in real conditions.
In 2026, upmarket hospitality and catering in Central Africa are entering a new era. Business travellers and tourists alike now expect a personalised experience and an instant answer.
TW Micronics has supported major establishments through this shift for over three decades — with an intimate knowledge of African realities: infrastructure, connectivity, mobile payments, cultural expectations.
What your competitors already do.
Augmented guest experience
Personalised recommendations, AI WhatsApp concierge, friction-free journey from check-in to check-out.
Data-driven steering
RevPAR, cost per cover, NPS: your indicators in real time on mobile, rather than a spreadsheet sent the following Monday.
Security & compliance
Identities, payment cards, stay histories: a priority target. A single incident can destroy twenty years of reputation.
Direct booking
Booking and Expedia take 15 to 25% commission. Regaining control of distribution means regaining your margins.
Turnkey engagements.
From strategic diagnosis to operational rollout.
Chatbot & AI agent — 24/7 concierge
Bookings, FAQs, recommendations and room-service orders across all your channels. In French, English and local languages.
Decision dashboard — Power BI
Occupancy, RevPAR, TRevPAR, F&B revenue, cost per room, NPS: centralised and available on mobile, with automatic alerts.
AI-driven social media strategy
Publish three times more often with brand consistency held. AI proposes, your teams approve.
Maya Enterprise System — unified management
Bookings, rooms, stock and F&B, invoicing, HR, accounting and Mobile Money. A single platform.
Cybersecurity audit & data protection
Identify your vulnerabilities before an attacker does, then deploy the right protections.
Managed services & IT support — guaranteed SLA
Response within 4 hours in Yaoundé and Douala. A contract designed for outages, heat and variable connectivity.
Contactless payment & QR code
MTN MoMo, Orange Money or card, in ten seconds. No queue, automatic receipt by WhatsApp or email.
Digital loyalty programme
Automatic points on stays, meals, spa and bar. Three tiers, personalised offers.
AI yield management — dynamic pricing
Prices adjusted continuously by occupancy, season, local events and competitor rates.
AI receptionist — 24/7 front desk
Welcome, inform and direct at any hour, without keeping anyone waiting.
FlipBook Pro — digital menu & catalogue
A menu that updates without reprinting, opened from a QR code.
Tailored training — AI & digital skills
Three paths: management, marketing, operations. Certifying.
Matched to your maturity.
Starter pack
The foundations: digital presence, payment, dashboard.
Transformation pack
The whole establishment: unified management, AI, loyalty, security.
Nsimalen residency pack
Your teams trained in immersion on our campus, with certification.
Get the full catalogue.
Twelve detailed offers, pricing and rollout schedule. Answer within 24 hours.