Privacy policy

This policy applies to all brands of the Acerfi-Micronics group including TW Micronics, Acerfi Training, CODAGE,,

1- Introduction

TW MICRONICS attaches great importance to the confidentiality of your information. This privacy statement explains what personal data we collect when you browse this site, how we use it, and how we maintain and protect your personal information.

Please review this privacy policy before using this Site. If you do not agree to this privacy policy, please do not use this Site. By using this site, you understand and agree to the terms of this privacy policy.

This Privacy Policy is a legally binding agreement between you (and your customer, your employer or another entity if you act on their behalf) as a user of the Services (referred to in this Privacy Policy as "you" or " your "), and TW MICRONICS Sarl (mentioned in this Privacy Policy as" we "," us "," we ", or" TW MICRONICS ").

In order to better handle requests and website activity, we collect your personal information.

This is personal information that you consent to give us, such as your last name, your first name, your address, your e-mail address, your username, your password, which are collected during your registration.

We also collect demographic data related to your country, region, city.

Additional personal information (eg credit card number and billing address) is collected as part of transaction processing or to provide you with our products and services.

Your IP address, type and language of your browser and information about your access times may be collected automatically as part of the operation of the Site when you log in.

We collect passwords, password hints, and similar security information used for your authentication and access to your account.

When you contact TW MICRONICS for assistance, we collect data about you, your hardware, software, and other information related to the support incident. This data includes contact or authentication data, the content of your conversations and other communications with TW MICRONICS support, information about the status of the device and the application when the error occurred, and during diagnostics, as well as system and registry data on software installations and hardware configurations.

We also collect the content of messages you send us, such as product reviews or ratings that you write, or the questions and information you provide for customer support. When you contact us, for customer support for example, phone conversations or discussion sessions with our representatives are likely to be monitored and recorded.

We collect information for the purpose of improving the operation of the site and your usage experience, and to better process your orders and transactions. For example to provide you our services, verify your identity, or contact you if needed, for the improvement of customer service.

We use the data to carry out your transactions with us and to provide you with our products. Often, these products include custom features and recommendations that maximize your productivity and satisfaction, and automatically tailor your experiences based on what we know about your business, interests, and location.

We use the data to diagnose product issues, repair customer devices, and provide other support and support services.

We will keep your personal information accurate, complete and up-to-date with the information you provide us. If you request access to your personal information, we will inform you of the existence, use and disclosure of your lawful personal information and provide you with access to that information. We will always ask for your consent before using your personal information for any purpose other than those described in this privacy policy.

We use the data to ensure the safety of our products and customers, detect and prevent fraud, confirm the validity of software licenses, resolve disputes and enforce our agreements. Our security features and products can prevent the operation of malware and inform users of the detection of malware on their device. For example, many of our communications and file synchronization products routinely scan content automatically to identify risks of spam, viruses, malicious actions, or URLs that have been flagged as fraudulent, phishing, or links malicious. We may also block a communication or delete content if they violate the terms and conditions

A cookie is a small amount of data that may include a unique identifier. Cookies are sent to your browser from a website and are stored on your device. We assign a different cookie to each device that accesses our website.

TW Micronics uses cookies and similar technologies to provide you with our websites and online services and to collect data. Cookies allow us, among other things, to remember your preferences and settings; to allow you to connect; to offer an advertisement based on your interests; to fight against fraud; and analyze the performance of our websites and online services.

Most browsers automatically accept cookies, but provide controls to allow you to block or delete them. For example, in Microsoft Edge, you can block or delete cookies by clicking Settings> Privacy> Cookies. The instructions for blocking or deleting cookies in other browsers are available in the relevant privacy and support documents.

We will continue to keep archived copies of your personal information for legitimate business purposes and to comply with the law.

We will continue to store your anonymous information such as website visits without identifiers in order to improve our services.

You retain all rights in your personal information and may consult them at any time. In addition, TW MICRONICS takes reasonable steps to correct, modify, delete or limit the use of your personal information. You can update several types of personal information, such as payment or contact information, directly in your account settings. If you are unable to change your personal information in your account settings, contact us to make the required changes. It is important to remember that if you delete or limit the use of your personal information, the services may not function normally.

If you have any questions about your personal information or about this policy, contact us